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ZUNIAR

REFUND & RETURN POLICY

Guidelines on Doorstep Returns, Unboxing Video & Refund Processing • Updated September 2026

General Notice: All sales are final and no cash refunds will be issued in the sense of store credit; approved refunds will be credited back to the original payment method or source account/card used at checkout on the Zuniar app.

However, refunds will be considered only in cases of defective products. To be eligible for a refund, customers must provide a clear unboxing video of the package, sent to our email or WhatsApp on the provided number.

1. ACCEPTED RETURN CASES
Criteria Description
Defective Items Items received in a defective, broken, or compromised condition.
2. RETURN CONDITIONS & ELIGIBILITY
  • Unboxing Video: A clear unboxing video of the package is strictly required.
  • Tags and Bills: All tags and bills must be intact on the products to be eligible for a refund.
  • Freebies: Any freebies that were included with the original purchase must also be returned along with the original packaging.
  • Product Condition: The product should be unused, unwashed, with all original tags intact, and should be sent back in the original packaging with a copy of the original invoice.
  • Return Window: You can return the product within 3-4 days of receiving it.
3. TIMEFRAMES FOR RETURNS & REFUNDS
Process Time Period
Time Period for Pickup Tentative time taken to pick up the product from the customer after the return is initiated: 3-4 business days.
Time Period for Refund Tentative time taken to process a refund back to the customer's original payment method after the return is verified: 7-10 business days.

*Post verification, any potential refunds that are due to be issued by our company will be processed and issued to the original payment method within the next 7-10 business days.

4. QUALITY CONTROL (QC) INSPECTION

At the time of pickup, certain products may be subjected to a doorstep Quality Control Inspection. The Quality Control parameters include:

  • Same brand, style, color, and size.
  • Number of pieces matching the pack.
  • Same brand box packaging.
  • Box packaging in no-damage condition (resalable).
  • No missing accessories (e.g., laces, flower, bow, tie, etc.).
  • Security tag on the garment intact.
  • Condition: strictly unused and unwashed.
If any of these parameters are not met, the return request will be rejected. Please note, you can raise another return request as long as the return window for that product has not expired.
5. UNBOXING VIDEO REQUIREMENT

To be eligible for a refund for defective products, please provide a clear unboxing video of the package. Send the video to:

6. USER-FRIENDLY RETURN PROCESS
  1. Return Initiation: Customers can initiate a return easily through the Zuniar mobile application.
  2. Pickup Arrangement: We will arrange for the pickup of the defective product within 3-4 business days after the return is initiated.
  3. Verification: The returned item will be verified within 2-3 business days after doorstep pickup.
  4. Refund Processing: Refunds will be processed and issued directly to the original payment method within 7-10 business days post-verification.
7. CLEAR COMMUNICATION & CONTACT

We will keep you informed about the status of your return and refund process through automated email or SMS notifications.

If you have any questions concerning our return and refund policy, please contact us via: